SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of fitthetrends (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of fitthetrends.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
standard
it is not thermal. underwear нательное possible
Im happy
store recommend! 5 points!!!
all good
90кг маловат slightly xxl height and weight 189. quality is good!
ok
Good!
термуха excellent!
more ukraine delivery month. commodity quality used to take 185 height weight 100. sat suit perfect, pants length sleeveless just right. have large smell, hope it выветрится
The best !!!
high quality. delivery before the moscow about 3 weeks
and have a second заказываю подвёл store. quality is good, delivery time is also more less.
high quality. arrived very fast. есчо order will in the future.
Excellent product ++ very comfortable fabric. Exactly suitable for size. Thanks
good sat height and weight 89 182 xl. quality is good, thread not stick. can take
excellent
all second заказываю perfectly. thank you. pants optional can order?
shipping two weeks. sewing quality excellent. the exterior looks. and later напишу качествах thermal oh size under too.
суппер
days the order come with заказала m l russian 20.На height 70 to 175 weight advice store. quality is good, not stick thread. too short hoses коротковатые.
not know how it will work on cold, tomorrow will check while true broadside for all-10. if any new technologies can be mind not with верится... really super size! just like in height and weight 80 kg 188 to me!
take good quality!
коротки slightly sleeve sweatshirts in
all is excellent. it. by size. biting cold check both in winter.
excellent product
suit not bad. as picture. thread not stick. slim, synthetic. delivery of the month. hope will keep warm.
order come. size fit all perfect. like underwear warm comfortable it while in anyway outside, холодновато winter is but will i seem look. small was first took out from the package as soon as bad smell, выветрилось fast all but enough. recommend can generally be!
sitting class. size m height 172, 65 kg. material is good. navy blue
delivery of the month. looks dignified. very thick. thank you.
термуха super. today забег test done. moisture wicking good. outdoor 4 two layer одевался. 75кг height 180 cm. size normal consistent.
nice удивлён
delivery three weeks. ттермобелье quality enthusiastic male. 50-й on size, height 178 cm заказывала xxl. perfectly fit. recommend store.
underwear excellent quality measure stretch. влитое as village-175/80. to store thank you very much!